I have just uploaded a new match from play cricket and one of our new players was not showing. I added them via the quick add facility when the match has imported, however they are not showing on the scorecard or stats. I have tried to add them manually but again they do not show on the drop down box of players. Am I doing something incorrectly?
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Hi.
When you do the "Quick Add" and it comes back with the message "New Record Added" then it has successfully added that player name to the database. You can verify this by going to the Players screen and checking that they are there. What it won't do is add them to the match - you need to hit Re-try and reimport that match again to get them imported into the match. Can you try this?
The reason why they are not showing in the drop down is that they have not been added to the team (the Quick Add won't add them to a team). See Q1 at https://www.cricketstatz.com/support-forum/questions/frequently-asked-questions
If you still have problems with the import then please post up the Play-Cricket match ID and a link to the Cricket Statz match report for the match in question (let me know the player name as well) and I will look into it for you.