Update: I just tested it by opening a second window on the player page and leaving it in the background for 60 mins while I worked in the admin panel in another window and experienced something that is very similar to what you described.
If you leave an admin panel window/tab open but don't do anything in it for 60 mins then that window/tab will log itself out and drop back to the login page with no message. However, when it does the logout, it will also end any other session you have going - so if you are working in another admin panel window/tab then it will also expire and drop out to the login page when you eventually move between functions. It will give you the "your session has timed out" message. This is all by design.
I strongly suspect your log out issues are being caused by your open/idle admin panel pages/tabs timing-out after 60 mins of no activity.
For those reading along - my recommendation is to nothave open admin panel windows sit idle for 60 mins or you will be logged out of all windows. If you must have an open tab or window then click on it once every hour to keep it alive or close it once you have finished with it. [This 1 hour timeout was added to pages about 1 month back to support the multiuser match locking feature]
The page logouts on timeout was added around 1 month ago which roughly coincides with when you have been encountering these issues.
While I appreciate that having a second tab open is handy for adding players easily - you can still do it - just don't leave it open and idle for 60 mins. It just requires a single mouse click on the page somewhere to restart the idle timer.
I hope that helps.
PS - the idle timer serves a good purpose and it is there to support the match editing-lock feature for multiple users.
(I left it vague, so that you could let me know what info you needed 😊)It's been happening for a couple of weeks.It happens on various pages - scorecard, match entry, people.....I do have multiple tabs open, others which may stay idle (ie people page idle whilst entering matches until a new player needs to be added)No warning message - straight to the loginNo session expiry message
Do you mind running for a while without having multiple windows open and see how it goes? I can see it being very possible that one of the open windows might be thinking you have gone away and it logs you off. When it does this it will log you out of all windows. The fact that you are not getting a "session expired" message seems to point to this.
(and I checked the logs for 5-20 mins ago and couldn't see anything obvious)
Update: I just tested it by opening a second window on the player page and leaving it in the background for 60 mins while I worked in the admin panel in another window and experienced something that is very similar to what you described.
If you leave an admin panel window/tab open but don't do anything in it for 60 mins then that window/tab will log itself out and drop back to the login page with no message. However, when it does the logout, it will also end any other session you have going - so if you are working in another admin panel window/tab then it will also expire and drop out to the login page when you eventually move between functions. It will give you the "your session has timed out" message. This is all by design.
I strongly suspect your log out issues are being caused by your open/idle admin panel pages/tabs timing-out after 60 mins of no activity.
For those reading along - my recommendation is to not have open admin panel windows sit idle for 60 mins or you will be logged out of all windows. If you must have an open tab or window then click on it once every hour to keep it alive or close it once you have finished with it. [This 1 hour timeout was added to pages about 1 month back to support the multiuser match locking feature]
I am going to need some more info on this one.
Was it a one off? (I assume not but just want to confirm)
Does it happen regularly? Or is it only happening today?
Is this the scorecard entry page you are talking about?
Do you save regularly?
Had the scorecard entry page been sitting idle for any time either prior to starting entry or during?
I assume no warning message was given? Please confirm.
Did you get a message on the page when it logged you out saying your session had expired?
And was this on a desktop PC or a mobile device?